NITA's Mobility Management Division strives to increase awareness and independence by connecting older adults and people with disabilities to information about Metra, Pace, and CTA buses and trains, NITA programs, and local transit options within the NITA region (Cook, DuPage, Lake, Kane, McHenry, and Will County). To increase awareness and independence, NITA's Mobility Management Division offers two programs: Mobility Outreach Program and Travel Training Program.
The Mobility Outreach Program works with organizations that serve and offer programs to older adults and people with disabilities to ensure they are aware of their transit options.
To bring awareness, the Mobility Outreach Team travels within the NITA region to provide Group Transit Education Seminars and attend outreach events. These seminars and events are geared toward older adults, people with disabilities, staff and/or parents. The Mobility Outreach Team educates customers about the following topics and more:
The team assists customers in signing up for NITA Fare programs, making accessing our programs easier.
Additionally, NITA partners with 60-plus registration sites to provide regular training on assisting older adults and people with disabilities applying for NITA Fare Permits. To find a list of NITA’s Registration Sites and the customer assistance they provide, visit our Registration Site Locator.
For more information about the Mobility Outreach Program or to request a presentation or participation in an outreach event, call 312-913-3167 or email mm.outreach@nita.illinois.gov.
The Travel Training Program offers free one-on-one training to help people with disabilities and older adults learn how to use Metra, Pace, and CTA buses and trains.
Travel Training sessions are tailored to each participant and led by a professional who is knowledgeable about accessible public transportation and has experience working with older adults and people with disabilities.
Participants may learn how to:
To inquire about the Travel Training Program, call 312-913-3120 or email traveltraining@nita.illinois.gov.
Travel Training Program Brochure (English)
Get more documents in the Travel Assistance Digital Library.
Watch NITA's Mobility Management Video Series for more tips on how to ride transit in the Chicago region.
